CUSTOMER SUCCESS STORY

Cerebral Palsy Slashes Cancellation Rates by 25% with NDIS Integration

Cerebral Palsy logo
Country

Australia

Industry

Not-for-Profit Organization

Service offering

Implementation

Technology

Sales Cloud, Experience Cloud, Integration, Mobile publisher

About the Company

The Cerebral Palsy Alliance is dedicated to empowering individuals with cerebral palsy and their families. With a commitment to innovation and excellence, the alliance provides comprehensive services that span therapy, state-of-the-art technology, and tailored support programs.

Business Challenges

  • Mismatches between the data in the Plan and the entries in the Support Category Fund (SCF).
  • Delay in preparing work plans, influenced by the dependence on the Support Category Fund (SCF) and a limited availability of information on service history and pending services.
  • Scheduling therapy services in advance for existing clients while ensuring continuity of current services.
  • Ability to modify NDIS plan information, such as site, category, product and funding type, once services are planned based on client needs.

"Our collaboration with CRMIT on multiple projects has been nothing short of exceptional. The CRMIT team has played a pivotal role in achieving successful outcomes by closely engaging with both our business and technical teams, bringing a valuable combination of knowledge, skills, and expertise to the table, along with a human touch. Beyond being a service provider, CRMIT Solutions has evolved into a trusted salesforce partner."

Greg Carroll
Chief Information Officer
Cerebral Palsy logo

Solution Details

  • We have seamlessly integrated a unified system for managing National Disability Insurance Scheme (NDIS) dates, ensuring streamlined processes throughout the application for enhanced user experience.
  • Our innovative approach decouples the Support Category Fund, significantly speeding up the preparation of client work plans and enhancing operational efficiency.
  • We have enabled the scheduling of therapy services beyond standard NDIS dates, offering increased flexibility and improved service continuity for our clients.
  • Simplified the transfer and execution of appointments across disciplines with our new client-focused plan.
  • Ensuring seamless service, adapt to evolving client needs with flexibility and deliver prompt responses to meet client requirements efficiently.
  • We have introduced robust reporting functionalities that are tailored to provide insights into service history, planned services, and future services with a particular focus on enhancing therapy service management.

Value Delivered

  • Slashed appointment scheduling time by 4 to 5 days per client, significantly enhancing efficiency and client satisfaction.
  • Introduced a flexible appointment management system, achieving a 25% reduction in cancellations and boosting reliability.
  • Guaranteed uninterrupted services for clients, ensuring consistent care and support amidst plan changes.
  • Streamlined processes and optimized data quality by eliminating redundant data, paving the way for smoother operations.
  • Enhanced decision-making and efficiency, leading to improved client care and more effective resource allocation.

5Days

Shorter appointment scheduling time achieved.

drop in appointment cancellations.
0 %

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Built a resilient Salesforce instance
that drives productivity and a seamless
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Expertise
matched with
customer success

1500+

Successful Customers

Engagements

4.9/5

App Exchange

CSAT

600+

Salesforce

Certifications

20+

Years Of Managed

Service Experience

Customer Satisfaction

Managed Services
Consulting Partner (Australia)
in
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Expertise

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Expertise

Number of Projects

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Number of Projects

Credentialed People

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in
Credentialed People

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