It is one of the largest wireless telecommunications provider in APAC & Australia. The client is known for investing in their people and communities for a sustainable future and creating a more connected future.
Challenges
- Poor productivity with the retail store employees having to toggle between multiple mobile apps for their daily activities and also absence of a unified login across apps.
- Poor point of sales & support customer experience as employees toggled between these various apps to effectively serve the customer.
- Longer onboarding time with employees having to get familiar with using all these apps.
Solutions
CRMIT built a new unified mobile app integrating all of the required functions into one. Most functions were custom built, while some existing apps were deep linked with single sign-on to avoid the hassle of maintaining multiple credentials. The app primarily integrated with Salesforce using Heroku Connect and APIs, where needed.